Experience Cloud
Seamlessly communicate with your customer across any channel by implementing advanced tools like Salesforce Experience under the guidance of our experts. Formulate a customer-centric digital experience leading to trusted relationships, with faster platform evolution ensuring it is AI-powered and flexible. Maximize your ROI by enriching your customers with a satisfying and personalized digital experience, smoothening the operation across channels.
Key Features of Salesforce Experience Cloud
Equip your platform with the necessary AI-powered tools, enabling customers to find answers to their questions instantly by acquiring Quantoknack’s Salesforce Experience Cloud service, which is operated by certified and experienced experts. Create a customized portal that is responsive in terms of articles, account updates, and case handling immediately under the scrutiny of our professionals. Explore the complete use of Experiencer Builder by formulating the platform according to your personalized business need and savor the results.
Community Building
Experience Cloud enables you to develop dynamic branded digital experiences, share details, and collaborate with clients and customers who are vital for your business growth.
Self-Service Portals
Intelligent self-service implemented with featured tools imparts a rich customer experience, involving the users with the community's collective wisdom.
Personalization
The best-fit CRM strategy is executed to engage the customer by delivering a tailored experience for every user.
Collaboration
Collaboration with the right tools to reach your target audience is a priority, leading employees to collaborate with subject matter experts to find resolutions instantly.
Content Management
Personalize your data to content that aligns with your business needs through Salesforce CMS, which will transform your existing data into customized and engaging content.
Authentication and Security
It is protected with advanced security and AI-powered data protection, prohibiting unauthorized access.
Experience Excellence
Seamless Stakeholder Engagement
Learn the comprehension of real-time sharing updates and collaboration, delivering advanced digital experiences empowered with AI and executed by our Experience experts.
Tailored Online Communities
Fortify your client-customer relationship by rendering the best solutions at the time of crisis with the establishment of personalized online communities to meet customers' unique needs.
Enhanced Stakeholder Relationships
Seamlessly collaborate with stakeholders to keep them constantly updated on developments on their platform and suggest plans that will help them deliver productive results.
Benefits of Salesforce Experience Cloud with QuantoKnack
Enhanced Customer Engagement
Our customized and versatile build of online communities will ensure strong engagement among customers, enabling them to interact with experts and experts with partners. Enable your customers to have the privilege of finding answers to all questions under one roof.
Unified Digital Experiences
We prioritize delivering a customer-centric digital experience that generates maximized ROI and creating advanced platforms that align with mobile optimization and represent a user-friendly interface personalized to your business industry needs.
Efficient Collaboration
Empower your employees by leveraging the power of AI through Einstein under the scrutiny of our proficient service. We enable you to collaborate with subject matter experts easily, initiate project discussions, share updates, and more. We foster efficient collaboration by implementing the right tools and strategies.
Scalability and Flexibility
We’ll scale your business with a comprehensive ecosystem of flexible features that make the platform easy to use. AI-generated tools support it, and optimized apps are also available for all software.
Personalized Content Delivery
With the expertise of our talented professionals in Experience Cloud, we yield exceptionally remarkable changes to the content at the last minute, personalized to your concept of business needs. With access to all data under one roof, we effortlessly transform the data into engaging content delivery with CMS.
Analytics for Informed Decision-Making
Our experts are highly competent and proficient in classifying and analyzing the customer data derived from Einstein Analytics, which helps them formulate a strategy that leads to well-informed decisions during execution.
Polish Your Customer’s Experience With Salesforce Experience Cloud
Empower the Efficiency of Your Sales Team With Quantoknack’s Salesforce Service Cloud
Case Management
Exclusive exposure to your customer’s data and issues enables the sales team to devise solutions well in advance for forthcoming blocks with excellence.
Email To Case
Automatically generating cases from the emails received will provide customer support teams with a convenient method of responding to inquiries instantly.
Web to case
With our implementation of web-to-case, the seamless accumulation of all customer support requests at one location leads to the development of new cases.
Computer telephony Integration
Easily manage your company’s sales data, business analytics, and customer relationships with advancements in cloud computing about sales technology through our expertise.
Live Chat & Social Services
Our proficiency in Salesforce Live Agent will enable your business to sustain an amicable relationship with online customers and respond to their concerns in real-time.
Workflow Automation
Conversion of all manual tasks into automated processes without any human intervention or manually updating any task or data with Quantoknacks’ excellence.