Service Cloud
Ease your load of handling customer queries by delegating your customer support team to an advanced platform that empowers them with quick solutions to customer issues. Implementing Service Cloud solutions to your platform induces instant collaboration to solve cases and address requests or incidents, enhancing customer retention with increased agent productivity and faster case resolutions.
Key Features of Salesforce Service Cloud
Render your customers the desired service and meet their needs by equipping your service team with an easy-to-use service platform to provide faster solutions. Implementing Einstein Bots in the platform will support excellence in ideation and execution, assisting your customers across diverse channels with highly advanced Service Cloud features that aid in achieving your personalized, targeted business goals.
Case Management
A platform integrated with features for out- of-the-box use wherein easily accumulate and assemble all customer interactions and data in one place.
Knowledge Base
Empower your support team with a comprehensive knowledge of articles and data, which will help them solve cases faster.
Omnichannel Support
With the implementation of Omnichannel, you can route your cases intelligently and directly to suitable employees instead of shifting them into Service Cloud.
AI-Powered Chatbots
Scale your support level with AI- powered chatbots by deploying them across channels, assisting the CS team to help customers find problems quicker.
Service Analytics
Expedite your data exploration for service employees and managers, enabling them to unveil critical insights to help you grow your business.
Self-Service Portals
Boost your business efficiency by equipping your customers with a user-friendly platform that makes it convenient for them to seek help.
Field Service Management
Monitor schedules and appointments constantly through collaboration and cooperation amongst service agents and your employees.
Mobile Accessibility
Exclusive access to all-in-one tools personalized for the demands of evolving mobile operations, enabling agents to resolve customer blocks with convenience.
Benefits of Salesforce Service Cloud with QuantoKnack
Enhanced Customer Satisfaction
We have honed expertise to equip your customers with swiftness and contentment to find solutions to their queries instantly. This enables agents to allocate their time to customers facing comprehensive trouble as forwarded by the self-service software.
Efficient Case Management
Our hands-on experience in Service Cloud implementation will deliver accurate and swift responses to customers experiencing roadblocks while operating the platform by enriching your support staff with the right tools and data, including allocating cases on a priority basis to agents.
Omni-Channel Support
Our team of seasoned professionals understands the intricacies of acquiring seamless routing of work from any channel to skilled agents, producing efficient results and quick resolutions in no time. We enhance customer service productivity by constantly tracking backlogs and workload.
Empowered Self-Service
Quantoknack’s team of highly skilled professionals will assist you in scaling your customer support experience by enabling customers to find solutions to their queries by equipping them with tools entailing self-service features. Save on cost and glide towards self-service software implementation, delivering productive results.
Data-Driven Insights
With our tailored approach to Service Cloud implementation, tune your marketing campaigns to form or improve the exhibition of your product or service and solve roadblocks seamlessly encountered throughout the customer’s journey. Streamlining the sharing of customer data across departments leads to a satisfying customer experience.
Scalability and Flexibility
Stay ahead of the curve in a constantly evolving ecosystem. Our experts hold industry-leading certifications, aiding you in procuring a scalable platform that fulfills your customers’ and businesses’ changing demands while allowing you to improvise whenever needed. Choose an engagement model that meets your growing requirements.
Bridging Horizons With Salesforce Service Cloud
Delivering Quick Resolution of Disruptions And Maximization of ROI with Cost Efficiency
Gain a unified view of customer experience with a seamless process of driving your team to efficiency—instant collaboration with the team and customers to solve cases at a faster pace and productivity. Empower your employees with tools of technological advancements in the industry and customers with our self-service platform that enables customers to find answers instantly, diminishing the load of your customer support team through Einstein Bots. Our Service Cloud all-in-one platform allows you to build a positive rapport with your customers.
Polish Your Customer's Experience with Salesforce Service Cloud
Empower the Efficiency of Your Sales Team With Quantoknack’s Salesforce Service Cloud
Case Management
Exclusive exposure to your customer’s data and issues enables the sales team to devise solutions well in advance for forthcoming blocks with excellence.
Email To Case
Automatically generating cases from the emails received will provide customer support teams with a convenient method of responding to inquiries instantly.
Web to case
With our implementation of web-to-case, the seamless accumulation of all customer support requests at one location leads to the development of new cases.
Computer telephony Integration
Easily manage your company’s sales data, business analytics, and customer relationships with advancements in cloud computing about sales technology through our expertise.
Live Chat & Social Services
Our proficiency in Salesforce Live Agent will enable your business to sustain an amicable relationship with online customers and respond to their concerns in real-time.
Workflow Automation
Conversion of all manual tasks into automated processes without any human intervention or manually updating any task or data with Quantoknacks’ excellence.